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Service Life

Overview of the eZ Enterprise software releases and corresponding services, and how long they are accessible under their commercial license, is maintained and supported.

Product Service Life

This page does not include information about Fast Track (FT) releases. You will find that on the Release Process and Roadmap documentation page.

Our software products are continuously evolving, and we have released many versions over the years.

We strive to release stable products with cutting edge technology. However, with new software, there is the inevitable need for Software Maintenance services to provide bug fixes and adjustments for evolving web-technologies.

And as our products always provide new features and possibilities, our documentation and user forums may not always be able to provide an answer to all questions that may arise, in which case our Product Support service team stands ready to assist.

Over time, existing product versions mature and new versions becomes the center of attention for customers wanting the latest and greatest in features and extensibility. We adapt to this continuous evolution by phasing out services for the old versions while commencing services for the new.

This means that our services specific to each release are only available from a given start date until an end date. The time in between the start and end dates is what we call the product's Service Life.

This table provides an overview of the beginning and end of the Service Life of our products*.


First ship month (FSM)

Last ship month (LSM)

End of Service Life (EOSL)*

Service Life Extension (SLE)*

Supported with Legacy-bridge

eZ Platform Enterprise Edition 2019 LTS (v2.4)

December 2018

December 2019

End of December 2021

Eligible. End of December 2022


eZ Platform Enterprise Edition 2018 LTS (v1.13)

December 2017

December 2018

End of December 2020

Eligible. End of December 2021


eZ Platform Enterprise Edition 2017 LTS (v1.7)

December 2016

December 2017

End of December 2019

Not Eligible


eZ Publish Platform 5.4 LTS

November 2014

November 2016

End of December 2018

Eligible. End of December 2021**

N/A (Built into 5.x)

eZ Publish Platform 5.3 LTS

May 2014

May 2015

End of May 2017

Eligible. End of May 2019***

N/A (Built into 5.x)

eZ Publish Platform 5.1 LTS

May 2013

May 2014

End of May 2016

Eligible. End of May 2018***

N/A (Built into 5.x)

Releases prior to eZ Publish Platform 5.1 have all reached their end of Service Life.

  • FSM: The First Ship Month we accept installations to start using this version.
  • LSM: The Last Ship Month we accept installations to start using this version.
  • EOSL: End Of (normal) Service Life , the last month we provide Product Support and Software Maintenance services for a given version.
  • SLE: Extended Software Maintenance which includes security updates beyond EOSL. Contact your sales representative for more details.
    • Note: SLE is a "reasonable effort" product with no bug fix guarantee. Hence, under SLE it is not recommended to do new development like redesign, moving to new servers, new server operating system or similar. For such efforts, please upgrade to a version within normal service life.
  • LTS: Long term release

* For individually agreed lengths of Service Life, please consult your contract. If it goes beyond EOSL it will effectively be valid under the terms of SLE. If beyond SLE time period when security maintenance has ended, "reasonable effort" product support is provided like before until end of contract period.
** 5.4 being the last eZ Publish release, have an extended service life. NOTE: As of 2018 a viable alternative is eZ Platform v2 + legacy bridge which is now supported, and provide a lot more features to help ease the migration.
*** Custom contract available for selected customers with "reasonable effort" product support provided like under SLE terms until end of contract period. Upgrade to 5.4, optionally with Oracle support is a viable option.